Comments on: Customer Service: SEARS vs The Source by Circuit City http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/ The Personal Yakkety Yakkings of an Internet Entrepreneur Wed, 07 Jan 2009 05:14:09 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Stephen http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/comment-page-1/#comment-3929 Stephen Sun, 03 Dec 2006 07:05:21 +0000 http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/#comment-3929 They didn't cancel my order yet, but they did put it on backorder. I hear you on the SEARS thing. If it wasn't for "Extreme Makeover: Home Editor" I think they'd be gone by now. They just aren't keeping up with the times. I had to work with someone that came from SEARS and this individual just didn't get it. Worst of all, this person was my Asst. Mgr. It was a nightmare the stuff I had to fix and cover, especially customer service issues that arose from this poor choice of employee. They didn’t cancel my order yet, but they did put it on backorder. I hear you on the SEARS thing. If it wasn’t for “Extreme Makeover: Home Editor” I think they’d be gone by now. They just aren’t keeping up with the times. I had to work with someone that came from SEARS and this individual just didn’t get it. Worst of all, this person was my Asst. Mgr. It was a nightmare the stuff I had to fix and cover, especially customer service issues that arose from this poor choice of employee.

]]> By: Carol http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/comment-page-1/#comment-3928 Carol Sun, 03 Dec 2006 06:51:23 +0000 http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/#comment-3928 My experience from Sears was very similar.... I ordered a Wii on Sunday AM - it was in stock, so I ordered one. I got a order confirmation with no delivery date. I sent an e-mail on Wednesday (22nd) asking if they could give me a delivery date to which they replied 5 - 7 business days. I had the opportunity that day to buy another one at Walmart that day and didn't because I supposedly had one coming from Sears - big mistake. I got another e-mail on Friday (24th) cancelling my order. As if this wasn't bad enough, we received our Visa bill yesterday (1st) and on it is the charge for the Wii - put through on the 22nd - NO CREDIT. So, now I have to pay for a console that Sears didn't send me - that they didn't even have to sell and hope that I can find one for my kids for Christmas - which isn't looking good as I don't have time to wait in line at Best Buy on weekday mornings or to drop in at Walmart or Future Shop in hopes that one will magically appear. I sent another e-mail to Sears yesterday and the only reply I got was that my message was being forwarded to their corporate customer service for reply. Its hard to believe Sears has been in business as long as they have with customer service like this. My experience from Sears was very similar…. I ordered a Wii on Sunday AM - it was in stock, so I ordered one. I got a order confirmation with no delivery date. I sent an e-mail on Wednesday (22nd) asking if they could give me a delivery date to which they replied 5 - 7 business days. I had the opportunity that day to buy another one at Walmart that day and didn’t because I supposedly had one coming from Sears - big mistake. I got another e-mail on Friday (24th) cancelling my order. As if this wasn’t bad enough, we received our Visa bill yesterday (1st) and on it is the charge for the Wii - put through on the 22nd - NO CREDIT. So, now I have to pay for a console that Sears didn’t send me - that they didn’t even have to sell and hope that I can find one for my kids for Christmas - which isn’t looking good as I don’t have time to wait in line at Best Buy on weekday mornings or to drop in at Walmart or Future Shop in hopes that one will magically appear. I sent another e-mail to Sears yesterday and the only reply I got was that my message was being forwarded to their corporate customer service for reply.

Its hard to believe Sears has been in business as long as they have with customer service like this.

]]> By: John http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/comment-page-1/#comment-3416 John Sun, 26 Nov 2006 00:42:59 +0000 http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/#comment-3416 I had the exact same experience with ordering my Wii from Sears. For 5 business days my Wii said it was in stock and ordered, and that it would be delivered to me on November 25. Then last night on November 24, I checked my order status and my Wii was cancelled. Not once did I receive an email or phone call letting me know there was a problem. Here is the great part though: When I asked to have my order completely cancelled and my credit card refunded (which was charged the moment I ordered it), they told me they couldn't cancel my order of Zelda because it was already shipped. So, any day now I will have a nice fresh copy of Zelda with nothing to play it on. Here is to hoping that I can find a Wii tomorrow, whether it be Walmart or Zellers or Future Shop. I had the exact same experience with ordering my Wii from Sears. For 5 business days my Wii said it was in stock and ordered, and that it would be delivered to me on November 25. Then last night on November 24, I checked my order status and my Wii was cancelled.

Not once did I receive an email or phone call letting me know there was a problem.

Here is the great part though: When I asked to have my order completely cancelled and my credit card refunded (which was charged the moment I ordered it), they told me they couldn’t cancel my order of Zelda because it was already shipped.

So, any day now I will have a nice fresh copy of Zelda with nothing to play it on. Here is to hoping that I can find a Wii tomorrow, whether it be Walmart or Zellers or Future Shop.

]]> By: Stephen http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/comment-page-1/#comment-3377 Stephen Fri, 24 Nov 2006 19:02:56 +0000 http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/#comment-3377 If it EVER gets here, it's going straight to HK. They have to pay $400 for theirs domestically. Sorry. If it EVER gets here, it’s going straight to HK. They have to pay $400 for theirs domestically. Sorry.

]]> By: Tyler http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/comment-page-1/#comment-3375 Tyler Fri, 24 Nov 2006 16:28:53 +0000 http://www.stephenfung.net/customer-service-sears-vs-the-source-by-circuit-city/#comment-3375 So does that mean you have a spare Wii you're willing to part wth? ;-) So does that mean you have a spare Wii you’re willing to part wth? ;-)

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